“Clients do not come first. The staff come first. If you take care of your staff, they will take care of the clients.” - Richard Branson
This seems like an obvious approach to running a solid business, however it was not my vision early on. Starting out young in business, I had studied some basic economic principles and thought I had it all figured out. The fundamental idea was that you pay as little as you can for something, and then sell as much of it as you can to make a profit.
This short-sighted outlook on business led to a culture of underequipped, overworked, and underpaid employees serving a client base that perpetually wanted (and deserved) more. For me as a young entrepreneur, every day held a new equipment, client, or employee issue - and most days had all 3.
As I looked around for someone to blame - I kept coming back to one person to blame. Myself.
Just over a decade ago now, that all changed. The intersection of an opportunity to...